Failure of London’s Ambulance Dispatch System

On 26 October 1992, the London Ambulance Service began using a new computerised dispatch system, LASCAD. Its introduction led to significant delays in assigning ambulances.

The system then failed. The source mentions separate reports of waits of 11 hours for an ambulance. According to the source, media claims of possible deaths were not supported by evidence. This failure is often cited in analyses of poor engineering management.

Image: Thehistorianisaac CC0 · License

Translation editors: Соловьев В., Пеков А.